Delivery and returns.

Where we deliver

Throughout Italy, by GLS courier. We do not currently deliver abroad: if you need us to, write to us and we will see what can be done.

What it costs

• €9.99 per order; free when you spend €39.00 or more.
• If your basket contains a large box (1.5 kg, 2 kg or 3 kg), the order is delivered on a pallet: €35.00 for the whole order, free when you spend €150.00 or more.
• In the province of Turin, the standard rate applies even with large boxes.

You will see the exact cost in your basket before you pay. Discounts (5% off when you spend €65.00 or more, 10% off when you spend €100.00 or more) apply to the goods, not to delivery; the free delivery thresholds are calculated on the goods at full price.

When your parcel arrives

Orders received by 12 noon (Italian time) on a working day are dispatched the same day; those received later are dispatched on the next working day. The courier usually delivers them within 1–2 working days. We pass your phone number and email address to the courier, who uses them to let you know about the delivery.

Check the parcel when it arrives. If the box is crushed or open, sign for it ‘with reservation’ on the courier's device, take a couple of photos and write to us: grissini are fragile, and if a parcel arrives broken, we will replace it or refund you ourselves.

If you change your mind

If you buy as a consumer, you have 14 days from the day you receive the parcel to change your mind, without having to give any reason. Write to info@grissinificiofeyles.it with your name, the date of your order and what you want to return.

As these are foods, we can only take back unopened, sealed packs: an opened pack cannot be put back on sale, and the law excludes it from the right of withdrawal (right to cancel). The cost of sending the goods back to us is borne by you. Once we have received the return, we will refund you within 14 days using the same means you paid with, including the original delivery charge (at the standard rate).

If we got it wrong

If a product is different from the one you ordered, missing, faulty or broken on arrival, write to us with a photo and your order number or date. We will send you the right product or refund you, at our expense. The legal guarantee of conformity provided for by the Italian Consumer Code applies.